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What is a customer?

The beginnings of a reference ontology for customer

3 November 200211th OOPSLA Workshop on behavioral semantics, colocated with OOPSLA 2002, 4-8 November 2002, Seattle, Washington, USA

Chris Partridge (BORO Solutions)

Abstract

This paper describes the precisification of the notion of customer developed within the Core Enterprise Ontology (CEO) Project. The paper first benchmarks the current state of the art. It reviews the three main ways in which current applications attempt to specify the type of customer – highlighting their attractions and inadequacies and ranking them in terms of precision. It then outlines a more precise interpretation of customer, indicating why and where this improvement is needed. The interpretation is based upon the mereology of organisations developed within the CEO Project and an analysis by Margaret Gilbert of the nature of agreements.

Paper Notes

This paper describes the precisification of the notion of customer developed within the Core Enterprise Ontology (CEO) Project. The paper first benchmarks the current state of the art. It reviews the three main ways in which current applications attempt to specify the type of customer – highlighting their attractions and inadequacies and ranking them in terms of precision. It then outlines a more precise interpretation of customer, indicating why and where this improvement is needed. The interpretation is based upon the mereology of organisations developed within the CEO Project and an analysis by Margaret Gilbert of the nature of agreements.

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